McAfee VirusScan Plus 2007
by McAfee
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Software Reviews of McAfee VirusScan Plus 2007
Customer Review: Bloated, slow, unresolved problems
Summary: 1 Stars
Running on a AMD Athlon 2400 system with XP home, 1024 Meg RAM, SP2, the Virus Scan Plus 2007 product. When first installed, "Manage Network" gave me a map of my router, main computer and laptop. After about a week, when I go to "manage Network", I get the message that the Computer's Protection Status is not being monitored because: the computer is not a member of this network, OR is an unmanaged member of thie network. I uninstalled the program, reinstalled, and all was fine for about another week, now same error message. The error message says to open security center, click "manage network" and then click on the computer from the network map, then click on "I want to monitor this computer"
This is nonsense, since there is NO NETWORK MAP displayed!!!
Customer service is very unhelpful, and questions on their tech support blog are not answered.
I am EXTREMELY disappointed with this product. I replaced Norton, which was a resource hog, but with the McAfee product, even MORE services and processes are loaded than with Norton, and my computer runs even more slowly than with Norton..plus this odd problem with the network saying that I am not protected.
Customer Review: Not Vista Compatible
Summary: 4 Stars
I got this product mainly for my new laptop that has Windows Vista - this product is not compatible with Vista at this time. I wished I had known that before I purchased this virus scan - however, I used it on my home PC which uses XP and it works fine!Customer Review: DO NOT BUY ANY MCAFEE PRODUCT
Summary: 1 Stars
This is less a review for VirusScan Plus 2007, and more a review of Mcafee's customer service support, which obviously extends to all of their products.
I used a Mcafee product for about six weeks with no problems. One day, I had a technical issue. It was then that I discovered that Mcafee's technical support and customer service departments are shamefully unprepared to assist customers.
- I had to pay three dollars a minute to use the technical support telephone number. Of the seven minutes I was on that call, I was on hold for more than half the time (still being charged). When the technician finally emailed me instructions to resolve my technical issue, I quickly discovered he had sent me instructions for an issue completely unrelated to mine. In essence, I spent 21 dollars on hold music. (seven minutes)
- Mcafee has an online technician chat option for those people who do not wish to pay for technical support. My experience was VERY slow, I was frequently disconnected, and most importantly, I chatted with EIGHT different technicians (I cut-and-pasted all the chat sessions), and none of them was able to provide me with information that was even remotely relevant to my problem. They were all using standard cut-and-paste respponses that did not address my difficulty. (four hours)
- I studied the Help Tree, FAQ, and Help Index sections on the Mcafee website, to no avail (one hour)
- I finally called the customer service support line (it's NOT a toll-free number), explained that I wanted a product refund, and was told I would be contacted within 48 hours. When I wasn't, I called and began an almost indescribably difficult process of getting my refund:
- conversations with TEN different customer service representatives
- being put on hold for one hour on TWO separate occasions, having to finally hang up and call back
- being cut off twice
- in all, spending FOUR HOURS on the phone
The worst part is that my issue STILL isn't resolved. Since I'm demanding that I be reimbursed the money I spent on calling technical support, and that I be compensated for all the personal time and phone time I have invested, I'm STILL dealing with them.
This is a shameful, disgustingly low level of customer support. It's a shockingly unethical way to do business, and it robs the product owner of any peace-of-mind. We buy internet security and antivirus software for peace-of-mind. But this horrible experience has utterly robbed me of it.
PLEASE DO NOT BUY ANY SOFTWARE PUBLISHED BY MCAFEE.
Customer Review: Microsoft Live Good, McAfee Bad...
Summary: 1 Stars
McAffe is "like a boat anchor on your computer system resources, slowing your system down to a crawl" (SOmeone rating Microsoft Live). I agree! We could not play any games, it was constantly, pausing for no reason... we were waiting way too long for web pages to load. I DO NOT recommend this!Customer Review: BAD! slows computer down and eats emails
Summary: 1 Stars
Had previous version, was OK. Upgraded to this version. Immediately my computer became annoyingly slow. More annoying: I started to notice that (important business) emails were never received by the recipients. But no alert or error message whatsoever. Turns out that the were blocked by the outgoing email message scanner... Without notice... Will never use McAfee again, totally unacceptable.